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Frequently Asked Questions

(FAQs)

HOW DO I KNOW WHEN IT'S TIME FOR MY GRANITE TO BE RESEALED?

To determine when it’s time to reseal your granite countertops, you can perform a simple water test. Here’s how:

  1. Water Test: Place a few drops of water on the most used areas of your granite countertop.
  2. Observation: Watch to see if the water beads up or if it soaks into the stone.
  3. Assessment: If the water soaks in and darkens your granite, it’s a sign that the sealant is wearing off and it’s time to reseal.

Generally, granite countertops should be resealed every one to five years, but this can vary based on the usage and the specific type of granite. If you frequently use the countertops or clean them with harsh chemicals, you might need to reseal more often.

WHAT IS A FISSURE?

At first glance a fissure may look like a crack. However, a fissure is not a structural defect. They are the result of the great heat and pressure that formed the granite. Fissures are one of the natural characteristics that are part of the beauty of natural stone and will not impair the function or durability of the material.

HOW MUCH DOES STONE WEIGH?

3cm granite weighs about 18 lbs per square foot.

CAN BACTERIA GROW ON GRANITE?

Yes, however, granite performed second only to stainless steel for resistance to bacterial growth.

WHY ARE SOME STONES MORE EXPENSIVE THAN OTHERS?

The price of natural stone is affected by various factors:

  • Quarry Location: Stones that need to be transported from remote areas incur higher transportation costs.
  • Rarity of Stone: Unique colors and patterns are more sought after and have limited availability, making them pricier.
  • Labor Intensity: Stones that are difficult to extract and process require more labor, which increases their cost.
Can Granite Crack or Chip?

Yes, granite can sustain cracks or chips under certain conditions. However, most minor damages are repairable by a skilled professional.

What is a "Pit"? Will My Countertops Have Pits?

A “pit” refers to a small, natural crater often found on the surface of granite. These pits are a common characteristic in nearly all granite slabs and are considered normal. They do not affect the maintenance or durability of the countertops.

How Far Can My Stone Extend Beyond My Cabinet Before It Requires Additional Support?

According to the Marble Institute of America, any stone overhang exceeding 10 inches should be supported by corbels or brackets. It is crucial to consult with your fabricator and cabinetmaker to discuss specific overhang requirements and ensure proper support is provided.

COULD YOU GO INTO THE PROCESS IN MORE DETAIL?

Preparation for Template

  • Cabinet and Appliance Readiness: All cabinets must be installed and present at the job site. Clear existing countertops before the templater’s arrival. We are not responsible for moving appliances, furniture, or personal items.
  • Presence Required: The homeowner or a designated decision-maker over the age of 18 must be present during the template process to make decisions on seaming, corner radius, overhangs, and special design requests.

Template Process

  • Approving Slabs: Slabs should be viewed and approved just before templating. Do not approve slabs too far in advance, as most suppliers hold slabs for only two weeks.

Pricing and Measurements

  • Estimation and Adjustment: Orders are initially estimated based on provided measurements. Any discrepancies found during templating will result in price adjustments in the final quote.

Appliances and Hardware

  • On-site Requirement: Essential appliances and hardware, like cooktops and faucets, must be on site before installation to avoid additional charges.

Removal of Old Countertops

  • Exclusions: Removal of old countertops is not typically included unless previously agreed upon. Installation may expose unfinished areas that we do not finish.

Plumbing and Wiring

  • Exclusions: Installation does not include plumbing or wiring. We disconnect sinks during removal but are not responsible for any subsequent leaks or damages.

Installation

  • Presence and Readiness: An adult over the age of 18 must be present during installation. All necessary appliances and hardware should be on site.
  • Seaming: Seam placement is at the fabricator’s discretion. Visible seams are filled with color-coordinated epoxy to blend in with the countertop.

Installation Approval

  • Final Inspection: After installation, the homeowner or designated adult must inspect the countertops to confirm their satisfaction with the installation, ensuring the product is damage-free and well-fitted.

Clean-up

  • Construction Process: Installation can create dust. While we strive to keep the site clean, covering nearby areas might be necessary. The job site will be left in broom-clean condition.